Refund policy

REFUND & RETURN POLICY

1. RETURNS & ELIGIBILITY
Due to the nature of tobacco products and quality control standards, all sales of cigars and tobacco products are final once opened or unsealed. Unopened, non-tobacco merchandise (such as humidors, cutters, or lighters) may be returned within 14 days of delivery provided they are unused, in their original packaging, and in salable condition.

2. DEFECTIVE OR DAMAGED GOODS
If your cigars or merchandise arrive damaged, defective, or incorrect, please notify us within 48 hours of receipt at mcory@kobbliknobcigars.com. Include your order number and photos of the damaged items and packaging. Approved claims for damaged goods will receive a replacement or full refund.

3. REFUNDS PROCESS
Once an eligible returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5 to 7 business days.

4. CANCELLATIONS
Orders may be canceled prior to shipment processing by contacting us directly. Once an order has been handed off to the shipping carrier, it cannot be canceled.

5. CONTACT US
For refund requests or questions regarding our policy, please contact:
Email: mcory@kobbliknobcigars.com
Email: erichards@kobbliknobcigars.com